Reference

Privacy at jakartahoky — What We Collect and Why

When you open an account with us, we collect information to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and keep your account secure.

Account verification onlyLocal payment securityYour withdrawal history protected
jakartahoky Privacy at jakartahoky — What We Collect and Why
PRIVACY QUESTIONS

How to Contact Us About Your Data

Email Support Send your data access request or deletion inquiry to [email protected].
In-Account Settings Log into jakartahoky, open Account Settings, then Privacy & Data to download your activity…
Live Chat — Business Hours Chat with our support team Monday to Friday, 10:00 to 22:00 WIB, via the…
DATA SECURITY

How We Protect Your Privacy and Account

Encryption for Deposits and Withdrawals

All transactions via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We use SHA-256 hashing for stored passwords and SSL/TLS protocols for payment channels so your financial data never travels unprotected.

Two-Factor Authentication

You can enable 2FA on your account via Account Settings > Security. We send a one-time code to your registered email or SMS before any withdrawal or password change, blocking unauthorized access attempts.

Cookie Policy and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can clear cookies from your browser settings; session functionality will reset, but you can log back in immediately.

Third-Party Data Sharing

We do not sell your personal data. We share only essential information with payment processors (DANA, OVO, GoPay, QRIS) and fraud-detection partners where local law permits. You can request a list of third parties at any time.

Retention and Deletion Requests

Active account data is kept for your membership duration plus six months. You can request earlier deletion via [email protected]. We process deletion within 30 days and confirm completion by email.

Updates to This Policy

If this privacy policy changes, we notify you by email at least 14 days before the new terms take effect. You can review the updated policy in your account or at jakartahoky.club/privacy-policy/ anytime.

Privacy Questions Players Ask

Yes. Log in to Account Settings > Privacy & Data to download a report of your name, email, phone, transaction history and device records. You can also email [email protected] with the subject 'Data Access Request' and we'll send a full export within two business days.

Your account data is retained for six months after closure to comply with regional financial reporting. After six months, we delete personal identifiers such as your name and phone number. Transaction records for DANA, OVO, GoPay and QRIS deposits are kept longer where local law requires, but you remain unnamed in those records.

We do not share your account data with other gaming platforms. We share minimal information only with payment processors and anti-fraud services where local law permits. You can request a full list of data recipients at [email protected].

All payment information is encrypted using SSL/TLS protocols during transit and SHA-256 hashing at rest. We do not store your full card or wallet credentials; payment processors handle that directly. Your transaction history is logged but never exposed to third parties.

Session cookies keep you logged in; analytics cookies track lobby behaviour to improve user experience. Both are non-essential and can be disabled from your browser settings. Disabling them may slow login or prevent features, but you can turn them back on anytime.

Email [email protected] with 'Account Deletion Request' in the subject line. Include your username or registered email. We verify your identity within two business days, then delete your account and personal data within 30 days, keeping only anonymized transaction records as legally required.

Change your password immediately from Account Settings > Security. Enable two-factor authentication if you haven't already. Then contact our security team at [email protected] or use live chat during business hours (10:00–22:00 WIB, Monday–Friday) to report the incident and freeze your account if needed.