Your Account Rights and Policies Explained
Account eligibility depends on local law. Where local law permits, jakartahoky accepts account applications. Age verification is required during sign-up; we request ID confirmation if your profile flags age-related review. Accounts that fail age verification are closed and any balance is returned.
Log into your account and navigate to Settings > Account Data. Select the date range you want to export and choose CSV (transaction history) or PDF (account statements). We compile and send the file within 10 business days. Email support if you have trouble locating this option.
Inactive accounts (no login for 12 months) are flagged for dormancy. We'll send a reminder email. If your account remains inactive for 24 months, we may restrict access and retain your balance pending reactivation. You can reactivate by logging in or contacting support.
Deposits are processed through our payment partners; those partners' terms and fraud protections apply to each transaction. jakartahoky does not directly hold your payment details. If a deposit fails or is disputed, contact us within 7 days and we'll investigate with the payment partner and help restore your balance if applicable.
Yes. Go to Settings > Account Closure and confirm. Closure is instant; we process withdrawal of any remaining balance within 5–7 business days to your original deposit method. After closure, you cannot reopen the same account; you'd need to apply fresh and pass verification again.
We retain account records (deposits, withdrawals, game history, identity documents) for 3 years after closure for legal compliance, tax reporting and dispute resolution. After 3 years, records are securely deleted. You can request a data export before closure if you want to keep a personal copy.
Report it immediately via email or live chat with as much detail as you can. Include the date, time, transaction amount and what activity looks wrong. Our security team will freeze your account, investigate within 24 hours and contact you with findings. If fraud is confirmed, we'll reverse the transaction and restore your balance.
